The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps
What Customers Want: Using Outcome-Driven Innovation to Create Breakthrough Products and Services
Thinkertoys: A Handbook of Creative-Thinking Techniques (2nd Edition)
Wikinomics: How Mass Collaboration Changes Everything
Never Eat Alone: And Other Secrets to Success, One Relationship at a Time
Enchantment: The Art of Changing Hearts, Minds, and Actions