Customer Service Training 101: Quick and Easy Techniques That Get Great Results
The Big Book of Customer Service Training Games (Big Book Series)
Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
Service Failure: The Real Reasons Employees Struggle With Customer Service and What You Can Do About It
Crucial Conversations Tools for Talking When Stakes Are High, Second Edition
That's Not What I Meant!: How Conversational Style Makes or Breaks Relationships
You Just Don't Understand: Women and Men in Conversation