The Customer Rules: The 39 Essential Rules for Delivering Sensational Service
Getting Naked: A Business Fable About Shedding The Three Fears That Sabotage Client Loyalty
Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Delivering Happiness: A Path to Profits, Passion and Purpose By Tony Hsieh
The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations