The Library and Its Users: The Communication Process (Contributions in Librarianship & Information Science Book 71)
Distance Learning: Information Access and Services for Virtual Users (Reference Librarian)
Guide to Library User Needs Assessment for Integrated Information Resource: Management and Collection Development (Collection Management and Development Guides)
Serving LGBTIQ Library and Archives Users: Essays on Outreach, Service, Collections and Access
Subject To Change: Creating Great Products & Services for an Uncertain World: Adaptive Path on Design
Introduction to Library Public Services, 7th Edition (Library & Information Science Text)
Public Library Services for the Poor: Doing All We Can
Readers' Advisory Service in the Public Library
Managing Children's Services in the Public Library
Public Library Youth Services: A Public Policy Approach (Information Management, Policy, and Services)
Book of Answers: The New York Public Library Telephone Reference Service's Most Unusual and Enter
Video to Online: Reference Services in the New Technology
Inside, Outside, and Online: Building Your Library Community
Implementing Digital Reference Services: Setting Standards and Making It Real
The Desk and Beyond: Next Generation Reference Services
Training Paraprofessionals for the Reference Desk (How-to-Do-It Manuals) (How-To-Do-It Manuals for Librarians (Numbered))
Reference and Information Services in the 21st Century: An Introduction, Second Edition
Reference and Information Services: An Introduction, 3rd Edition (Library & Information Science Text)
Conducting the Reference Interview: A How-To-Do-It Manual for Librarians, Second Edition (How to Do It Manuals for Librarians)